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Aviva Equity Release UK Limited
Financial Ombudsman decision DRN-4867287 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Bereavement and power of attorney
In the Ombudsman’s words
Ms H’s attorney requested access to Aviva’s online portal known as MyAviva.Identity checks and access
Ms H complains that Aviva Equity Release UK Limited (Aviva) will not provide her attorney access to the online portal used to manage her account.Bereavement and power of attorney
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4867287.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.