Barclays Bank UK PLC

Financial Ombudsman decision DRN-4862778 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Wed Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I remain satisfied that an error occurred in July 2022 in the form of the mortgage adviser failing to follow Barclays’ standard process for advised sales.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4862778.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.