Santander UK Plc
Financial Ombudsman decision DRN-4861227 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr C believes that Santander UK Plc provided credit to him irresponsiblyIrresponsible lending
Santander should have monitored his usage of his overdraft facility and provided support to him when it became clear that he was in financial difficultyTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4861227.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.