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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-4860065 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
attempted to, and succeeded in, taking over their accountIdentity checks and access
BMW Financial Services (GB) Limited didn’t do enoughComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4860065.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.