Cynergy Bank Limited

Financial Ombudsman decision DRN-4859382 Upheld

Upheldoutcome, as published by the Ombudsman

£184redress stated in the decision

Tue Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr C was interested in opening an online notice account (“ONA”) with Cynergy to take advantage of the interest rate offered on the account.Interest and rates

Cynergy’s agent confirmed to Mr C that the requirement for a 95-day notice period wouldn’t apply in those circumstances.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4859382.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.