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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN-4858527 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
RBS wrongly advised them to keep the mortgage on an offset basis long after it would have been to their advantage to switch to a “core” mortgage with a fixed interest rate.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4858527.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.