Vanquis Bank Limited

Financial Ombudsman decision DRN-4857207 Upheld

Upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

Mon Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr B complains that Vanquis Bank Limited irresponsibly provided him with credit.Irresponsible lending

Mr B also said that he was having difficulty with his mental health at the time and continues to do so and the stress of dealing with the account makes things worse for him.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4857207.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.