Lloyds Bank PLC

Financial Ombudsman decision DRN-4856678 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss R complains that Lloyds Bank PLC Ltd won’t refund money she lost when she was a victim of a crypto investment scam.APP scam refund refused

Miss R was vulnerable at the time the scam took place as she’d been the victim of domestic abuse from her ex-partner that required her to leave her family home, after recently having a new-born baby.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4856678.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.