Santander UK Plc
Financial Ombudsman decision DRN-4856130 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Aug 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander said it hadn’t done anything wrong in declining to make the payment. However, it didn’t’ let Mrs D know that she’d need to speak to the bank’s fraud team in order for the block on her accounts to be removed.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4856130.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.