National Westminster Bank Plc

Financial Ombudsman decision DRN-4856032 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

NatWest apparently decided to proceed with selling 28W at auction whilst Mr P was in discissions with the LPA Receivers about a possible repayment planTreatment in financial difficulty

NatWest didn’t provide a redemption statement with account details for payment, and didn’t enter into a repayment planService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4856032.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.