Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-4855961 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr P complains about Santander Consumer (UK) Plc (‘Santander’). He says he is unhappy about how Santander has administered his car finance agreement.Treatment in financial difficulty

He would have liked to have been told about this before both of these took place.Service failure

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4855961.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.