JAJA FINANCE LTD
Financial Ombudsman decision DRN-4853383 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
Fri Jul 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Mr D says that he was unable to log into his account, so he could not get his statements.Identity checks and access
Mr D complains that JAJA Finance LTD trading as AA Credit Card did not respond to the letters he sent them.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4853383.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.