NewDay Ltd

Financial Ombudsman decision DRN-4852946 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed

In the Ombudsman’s words

Mr D says he tried to set up a payment to NewDay for his credit card account. He says his bank gave him a warning that the account he set up payment for could not be verified.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4852946.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.