MotoNovo Finance Limited

Financial Ombudsman decision DRN-4852265 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Data and privacy

In the Ombudsman’s words

Mr R is unhappy that MotoNovo Finance Limited provided misleading information in relation to a car supplied to him under a hire purchase agreement.Product mis-sold

MotoNovo failed to provide him with a copy of the car’s full-service history when he asked for this under data protection legislation.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4852265.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.