Lloyds Bank PLC

Financial Ombudsman decision DRN-4851485 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

I haven’t been persuaded Lloyds lent irresponsibly when it approved the overdraft application.Irresponsible lending

I’m satisfied it should’ve been clear to Lloyds by May 2021 that Ms M needed more direct support and that it should’ve treated her with some forbearance.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4851485.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.