Zopa Bank Limited
Financial Ombudsman decision DRN-4851359 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr L raised concerns with Zopa over what was being reported on his credit file in relation to missed payments on the loan.Credit file reporting
In the course of dealing with this complaint, Zopa failed to notice that there was a system error which meant that correspondence wasn’t being sent to Mr L.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4851359.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.