HSBC UK Bank Plc
Financial Ombudsman decision DRN-4848687 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Fri Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr J complains that HSBC UK Bank Plc didn’t fairly deal with two payments he says he made to an investment scam.APP scam refund refused
It recognised it had provided poor service and inconsistent information in relation to his claim and offered £350 compensation for this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4848687.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.