Santander UK Plc
Financial Ombudsman decision DRN-4847407 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Product mis-sold
In the Ombudsman’s words
Mr C complains that Santander UK Plc are holding him liable for a credit card account he says he didn’t open himself.APP scam refund refused
I don’t have any evidence that would suggest at the time the account was opened, Mr C was provided with sufficient information explaining how the credit card account worked.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4847407.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.