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Post Office Limited

Financial Ombudsman decision DRN-4847113 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr K complains that Bank of Ireland (UK) Plc trading as Post Office Financial Services (the Post Office), provided very poor service when he requested a transfer of funds from his savings account.Payment delayed or failed

The investigator said the Post Office’s staff weren’t aware of the check by its clearing bank until 15 December, when a complaint handler updated the clearing bank. This was followed by release of Mr K’s payment on 18 December 2023. She said Mr K didn’t always get called back as requested and spent time and effort chasing updates.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4847113.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.