MONZO BANK LIMITED
Financial Ombudsman decision DRN-4844338 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Ms C complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost when she fell victim to an impersonation scam.APP scam refund refused
She is classed as vulnerable.Support for vulnerable customers
Rules cited
CRM Code (APP scam reimbursement), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4844338.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.