Vanquis Bank Limited

Financial Ombudsman decision DRN-4844243 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£1,750redress stated in the decision

Fri Jul 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

Miss S complains that Vanquis Bank Limited (“Vanquis”) acted irresponsibly when it gave her a credit card in August 2016, and subsequently increased her credit limit on six further occasions.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4844243.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.