Zopa Bank Limited
Financial Ombudsman decision DRN-4843805 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jul 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Zopa didn’t offer much help – other than saying all it could do was register a complaint without even asking what the fault was – during Miss A’s initial call.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4843805.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.