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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-4842532 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

I think it is reasonable for Creation to accurately report how the finance has been repaid to the credit reference agencies.Credit file reporting

I can accept that, at times, Creation could have provided better customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4842532.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.