Lloyds Bank PLC

Financial Ombudsman decision DRN-4842177 Not upheld

Not upheldoutcome, as published by the Ombudsman

£718redress stated in the decision

Mon Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr E told Lloyds that he was facing some financial problems, so it agreed to a temporary plan to allow him to repay his overdraftTreatment in financial difficulty

Mr E complains that Lloyds Bank PLC trading as Lloyds Bank (“Lloyds”) unfairly recorded a default on his credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4842177.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.