Sainsbury's Bank Plc

Financial Ombudsman decision DRN-4840338 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr S has taken issue with Sainsbury’s final response and its complaints process.Complaint handling

Sainsbury’s had given Mr S incorrect information about August’s credit card payment.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4840338.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.