Secure Trust Bank Plc

Financial Ombudsman decision DRN-4839775 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

Miss G complains that Secure Trust Bank Plc – trading a Moneyway (“Moneyway) unfairly entered into a hire purchase agreement (“agreement”) with her. She says that due to her personal and financial circumstances at the relevant time the agreement was unaffordable.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4839775.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.