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Starling Bank Limited
Financial Ombudsman decision DRN-4838394 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms W complains about Starling Bank Limited. She says that Starling didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4838394.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.