National Westminster Bank Plc

Financial Ombudsman decision DRN-4837753 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Thu Jul 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

NatWest then told credit reference agencies that she’d missed payments for April, May, June and July.Credit file reporting

NatWest said it had been trying to contact Ms M from March, to get her to set up a plan to address the arrears that accrued on her account during the period of payment deferral. But Ms M didn’t speak to it then.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4837753.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.