HSBC UK Bank Plc
Financial Ombudsman decision DRN-4836583 Not upheld
Not upheldoutcome, as published by the Ombudsman
£538redress stated in the decision
Tue May 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
In January 2023, the card had a limit of £6,000 and the balance was £538.14. On 24 January 2023, Mr E called HSBC and a six-month Long Term No Affordability (‘LTNA’) plan was agreed.Treatment in financial difficulty
Mr E complains that: ... the marks on his credit file should be removedCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4836583.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.