National Westminster Bank Plc

Financial Ombudsman decision DRN-4835350 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs W complain that National Westminster Bank Plc (‘NatWest’) won’t refund money they lost when they say they fell victim to a scam.APP scam refund refused

Mr W has explained that he was dealing with the side effects and treatment for an aggressive cancer and was too ill and confused to understand what he was doing at the time payments were made.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4835350.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.