Santander UK Plc
Financial Ombudsman decision DRN-4835236 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Mr T says although Santander have acknowledged its mistake, he doesn’t feel the level of compensation it has offered of £200 goes far enough.Complaint handling
Mr T says he takes his personal security very seriously and this incident has not only been a breach of his dataData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4835236.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.