Zopa Bank Limited
Financial Ombudsman decision DRN-4832465 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr G complains that Zopa Bank Limited (Zopa) were unsupportive and showed no empathy when he contacted them about his financial difficulties.Treatment in financial difficulty
He’s provided a medical note that explains he was experiencing low mood at the time, and he’s explained to this service how he felt ignored, and how that left him feeling anxious and to him having sleepless nights.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4832465.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.