HSBC UK Bank Plc
Financial Ombudsman decision DRN-4829602 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Jul 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
Mr S, a sole trader under the name A, complains that HSBC UK Bank Plc provided confusing information and poor service when he asked for information about the signatories on his account.Identity checks and access
HSBC’s service has fallen short on a number of occasions for Mr S.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4829602.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.