Zopa Bank Limited
Financial Ombudsman decision DRN-4828615 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Irresponsible lending
In the Ombudsman’s words
Mrs M complains that Zopa Bank Limited trading as Zopa is holding her liable for a loan which she says was taken out fraudulently in her name.APP scam refund refused
Mrs M says the lending was unaffordable for her – particularly given the number and value of the loans taken out during the scam.Irresponsible lending
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4828615.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.