Santander UK Plc
Financial Ombudsman decision DRN-4827003 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander provided Mr and Mrs D with a level of service below what would reasonably be expected.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4827003.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.