Telefonica UK Limited

Financial Ombudsman decision DRN-4825891 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

remove all reference to the December 2020 agreement from Mrs D’s credit fileCredit file reporting

a fixed sum loan agreement (“agreement”) taken out in her name in December 2020 (for a phone) wasn’t taken out by her, or by a third party with her authorityProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4825891.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.