National Westminster Bank Plc

Financial Ombudsman decision DRN-4824426 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr G complains that National Westminster Bank Plc hasn’t refunded him after he fell victim to an investment scam.APP scam refund refused

I have also considered whether Mr G ought to be refunded regardless of these findings, based on his vulnerabilities.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4824426.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.