MotoNovo Finance Limited

Financial Ombudsman decision DRN-4820881 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Identity checks and access

In the Ombudsman’s words

Mr M complains that MotoNovo Finance Limited (“MotoNovo”) treated him unfairly when his account went into arrears.Treatment in financial difficulty

As Mr M failed MotoNovo’s verification checks, it didn’t discuss the account with him and asked him to provide the correct identification information or contact it via telephone.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4820881.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.