Firms › Nationwide Building Society ›
Nationwide Building Society
Financial Ombudsman decision DRN-4817660 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
a loan for £12,000 was granted after being applied through Mr F’s mobile banking appAPP scam refund refused
Mr F remained unhappy with how Nationwide had handled the issueComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4817660.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.