Yorkshire Building Society

Financial Ombudsman decision DRN-4817551 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr S complains that Yorkshire Building Society (YBS) require him to produce identification to open the account he wants to open, despite them already holding this.Identity checks and access

YBS told our service that on 20 September 2023 Mr S asked YBS how he could register a complaint. They said they incorrectly informed him that he’d need to email them, but they should’ve obtained details of his complaint during this call and registered the complaint on their system on his behalf.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4817551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.