Barclays Bank UK PLC

Financial Ombudsman decision DRN-4816265 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Barclays said this meant a new account for M required. And in April 2022, the limited company opened an account with the bank. In November 2022, Mrs G closed her sole trader account and the BBL went into arrears.Treatment in financial difficulty

Mrs H has told us that Mrs G is in very poor health and she feels it is unfair of Barclays to keep writing to her in these circumstances. I’m sorry to hear of Mrs G’s illness. But I don’t think the bank’s correspondence has been excessive or unfair.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4816265.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.