Starling Bank Limited

Financial Ombudsman decision DRN-4813490 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£2,494redress stated in the decision

Thu Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr B complains that Starling Bank Limited won’t refund money he lost when he was the victim of a scam.APP scam refund refused

Starling does however accept that it could’ve handled Mr B’s case better and has paid him £200.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4813490.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.