Barclays Bank UK PLC

Financial Ombudsman decision DRN-4812348 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Oct 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mrs M complains Barclays Bank UK PLC treated her unfairly when it didn’t send her funds, in a timely manner.Payment delayed or failed

Mrs M has expressed concerns about how the bank dealt with the complaint. But given complaint handling isn’t a financial activity, I have no jurisdiction to consider these matters.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4812348.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.