Santander UK Plc
Financial Ombudsman decision DRN-4811243 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mrs B’s complaint has been referred to me as an ombudsman to issue a final decision. ... Mrs B’s payment was flagged by Santander’s automated fraud prevention system for checking. ... The payment was blocked at 10.33 on 12 May 2024 and unblocked at 12.57 the same day.Payment delayed or failed
Mrs B complains about Santander UK Plc’s policy and procedure for checking transfers to third parties meant that she was treated very badly and inconvenienced.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4811243.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.