Halifax Limited

Financial Ombudsman decision DRN-4810090 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Halifax made demands for payment during at time that she was in a ‘breathing space’ holdTreatment in financial difficulty

Miss K has experienced several traumatic life events which have impacted her finances and her ability to meet the contractual payment obligationsSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4810090.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.