Barclays Bank UK PLC

Financial Ombudsman decision DRN-4809334 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Thu Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Remove the search from Ms H’s credit fileCredit file reporting

I think the poor knowledge of the switcher offer and the impact on Ms H was the main service failing here.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4809334.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.