Quidie Limited

Financial Ombudsman decision DRN-4808307 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

She asked to be put on a repayment planTreatment in financial difficulty

failed to treat her with forbearance when she contacted it in 2023 to let it know she was medically and financially vulnerableSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4808307.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.