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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4807504 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jul 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Barclays Bank UK PLC failed to respond to his letters and complaint requesting help with his bankingComplaint handling
its delayed response left him with some short-term difficulty in paying for legal and other servicesService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4807504.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.