Santander UK Plc
Financial Ombudsman decision DRN-4807211 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Mon Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Product mis-sold
In the Ombudsman’s words
Santander must restructure Mr B and Miss W’s mortgage as if Mr B and Miss W had agreed to align their two mortgage parts, as suggested by Santander’s agent on the 27 March 2023 phone call, so that the original mortgage part was placed on the same five-year 4.10% interest rate as the new borrowing wasInterest and rates
Mr B and Miss W are unhappy that they weren’t given accurate mortgage advice by Santander UK Plc.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4807211.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.