Tandem Personal Loans Ltd

Financial Ombudsman decision DRN-4806399 Upheld

Upheldoutcome, as published by the Ombudsman

£35redress stated in the decision

Mon Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Tandem’s correspondence explained that his credit file could be adversely affected by his missing a paymentCredit file reporting

Mr M is unhappy that Tandem Personal Loans Ltd sent him missed payment correspondence at a time when he hadn’t missed a paymentService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4806399.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.